Privacy Policy
Your privacy is part of the service
This policy explains how NomaCare collects, uses, shares and protects personal information when you use our website, place an order, contact us or join an optional reminder or marketing programme.
Information we collect
Depending on how you interact with us, we may collect your name, contact details, delivery and billing information, order history, customer-service communications, marketing consent, device or website-use information and a neutral NomaCare Check Again planning preference.
Payments are processed through authorised payment providers. NomaCare does not need your test result or your reason for testing to fulfil an order or operate Check Again, and we ask you not to send unnecessary health information through ordinary email, forms or return requests.
How we use information
- To process payment, fulfil and deliver orders.
- To provide customer support, prevent fraud and protect the store.
- To operate optional services such as Check Again using a neutral timing preference.
- To send marketing or reminders where you have consented or where another lawful basis applies.
- To meet legal, accounting, regulatory and dispute-resolution obligations.
- To understand and improve website and service performance.
Marketing and reminders
Electronic marketing and optional Check Again communications are controlled separately from the purchase itself. You may withdraw consent or unsubscribe using the link in a message or by contacting us. Withdrawing marketing consent does not affect order, safety, service or legally required communications.
Who receives information
We share only what is reasonably necessary with service providers that support our store, including Shopify, payment providers, couriers, communication providers, fraud-prevention services, professional advisers and authorities where disclosure is lawfully required. Some providers may process information outside South Africa; we take reasonable steps to use appropriate contractual and security safeguards.
Retention and security
We retain personal information only for as long as reasonably necessary for the purpose collected, applicable law, legitimate business records and dispute handling. We use proportionate administrative, technical and organisational safeguards, but no internet-based system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask to access or correct personal information, object to certain processing, withdraw consent, request deletion where appropriate, or complain about our handling of your information. We may need to verify identity before acting on a request.
Cookies
Our store and service providers use necessary and, where enabled, analytics or marketing cookies and similar technologies. Browser settings and any available cookie controls can be used to manage non-essential technologies.
Contact us
Email: support@nomacare.co.za
WhatsApp: +27 63 168 0223
Information Regulator South Africa
You may also lodge a complaint with the Information Regulator. POPIA complaints may be sent to POPIAComplaints@inforegulator.org.za. Its official website is inforegulator.org.za.
Last updated: 24 July 2026.