NomaCare (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nomacare.co.za and purchase our products. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us for support

This information may include: name, email address, phone number, delivery address, and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent on pages
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders and account
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Courier companies for delivery, payment processors for transactions, and email service providers for communications
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business

All third-party service providers are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information by authorised personnel only

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access your personal information
• Correct or update your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at support@nomacare.co.za.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and health information. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years in accordance with South African tax and accounting requirements.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

NomaCare (Pty) Ltd
113 Bowen Avenue, Glenmore, Durban 4001, South Africa
Email: support@nomacare.co.za
WhatsApp: +27 63 168 0223
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM SAST

Information Regulator Contact Details

If you have concerns about how we handle your personal information, you may contact the Information Regulator:

Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg