30-Day Return Window

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return unopened, unused test kits within 30 days of the delivery date for a full refund.

Non-Returnable Items

Due to health, safety, and hygiene regulations, we cannot accept returns of:

• Opened or used test kits
• Test kits with broken seals or tampered packaging
• Items that have passed their expiry date
• Products not in their original packaging

Damaged or Defective Items

If your test kit arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund at no cost to you. Please include photos of the damaged item and packaging to help us process your claim quickly.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Email support@nomacare.co.za or WhatsApp +27 63 168 0223 with your order number and reason for return
2. Receive Authorisation: Our team will review your request and provide return authorisation and instructions
3. Package Your Return: Ensure the item is unopened and in its original packaging
4. Ship Your Return: Send the item back to us using a trackable shipping method (return shipping costs are the customer's responsibility unless the item is damaged or defective)
5. Receive Your Refund: Once we receive and inspect your return, we'll process your refund

Return Shipping Address

NomaCare (Pty) Ltd
113 Bowen Avenue
Glenmore, Durban 4001
South Africa

Important: Please obtain proof of postage and tracking for your return. We are not responsible for items lost in transit.

Refund Method & Timing

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.

Processing Time

Once we receive your returned item, please allow:

• 2-3 business days for inspection and processing
• 5-10 business days for the refund to appear in your account (depending on your bank or payment provider)

You'll receive an email confirmation once your refund has been processed.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, damaged item, etc.). Return shipping costs are the customer's responsibility for change-of-mind returns.

Exchanges

We don't offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order for the item you prefer.

Cancellations

You may cancel your order before it ships by contacting us immediately at support@nomacare.co.za or +27 63 168 0223. Once an order has been dispatched, our standard returns policy applies.

Questions?

If you have any questions about our returns and refunds policy, please contact us:

Email: support@nomacare.co.za
WhatsApp: +27 63 168 0223
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM SAST