Returns & Refunds

A clear process for returns and order problems

Unopened products

You may request a return within 30 days of delivery when the product is unused, unopened, in its original condition and has all tamper-evident or hygiene seals intact. Proof of purchase is required.

Opened or used test kits

For hygiene, safety and product-integrity reasons, an opened, used or unsealed diagnostic or screening kit cannot ordinarily be returned because it cannot be resold. This does not remove any right you may have when an item is defective, unsafe, incorrectly supplied or otherwise protected by applicable South African consumer law.

Incorrect, damaged or defective orders

Contact us as soon as reasonably possible after discovering a problem. Keep the product, packaging and batch or expiry information available, and provide photographs where helpful. We will assess the issue and arrange the appropriate replacement, return or refund where required.

Cancellations

Contact us promptly if you need to cancel an order. We will try to stop it before dispatch. Once courier collection has occurred, the normal return process and any applicable delivery costs may apply.

How to request a return

1. Email support@nomacare.co.za with the order number and a brief description of the request.
2. Wait for return instructions before sending the item.
3. Package an approved return securely and use the provided return details.

Approved refunds are issued to the original payment method where practicable. Processing time after approval depends on the payment provider and bank.

Do not include a test result or other unnecessary health information in a return request.

Last updated: 24 July 2026.