Frequently Asked Questions

Standard delivery is R99. Qualifying orders of R750 or more receive free delivery, as calculated at checkout.

Orders are normally prepared within 1–2 business days. Delivery commonly takes 2–5 business days after dispatch, depending on destination and courier operations. These periods are estimates.

External packaging is kept plain and does not display results or private health information. We use order information only as reasonably necessary to process, deliver and support the purchase and for other purposes described in our Privacy Policy.

Performance and limitations vary by product, sample, timing and correct use. Read the information and instructions supplied with the exact product. A screening result is not a final diagnosis, and confirmatory testing or professional guidance may be required.

An unused, unopened and sealed product may be eligible for return within 30 days of delivery. Opened or used kits cannot ordinarily be returned for hygiene and product-integrity reasons. Rights relating to defective, unsafe or incorrectly supplied goods remain subject to applicable law.

Follow the supplied step-by-step instructions exactly. Check the seal and expiry date and use only the specified sample, quantity, timing and result-reading window. Contact support for product or order questions; contact a qualified healthcare professional for medical advice.

NomaCare does not need your result to fulfil an order or operate Check Again. Follow the supplied instructions and seek appropriate professional care for a reactive, invalid or uncertain result, symptoms, a recent exposure or an ongoing concern.

Where tracking is available, it is sent using the contact details supplied with the order.