Shipping & Delivery Policy
Shipping & Delivery Policy
NomaCare shipping and delivery policy. Discreet delivery across South Africa with tracking.
Same-Day Dispatch
Orders placed before 2 PM are dispatched the same day
2-5 Day Delivery
Fast delivery across South Africa
Discreet Packaging
Plain, unmarked parcels with no branding
Full Tracking
Track your order every step of the way
Delivery Timeframes & Pricing
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| Major Cities (Johannesburg, Cape Town, Durban, Pretoria) | 2-3 business days | R99 |
| Other Urban Areas | 3-4 business days | R99 |
| Rural & Remote Areas | 4-5 business days | R129 |
| Free Shipping | Standard timeframes apply | Orders over R1,500 |
How We Ship
Courier Partners
We work with trusted courier partners including The Courier Guy, Aramex, and PostNet to ensure reliable delivery across South Africa.
Order Processing
Orders are processed Monday to Friday, 9:00 AM – 5:00 PM SAST. Orders placed before 2:00 PM on business days are typically dispatched the same day. Orders placed after 2:00 PM or on weekends/public holidays will be processed the next business day.
Tracking Your Order
Once your order ships, you'll receive an email with your tracking number and a link to track your parcel. You can also track your order by:
- Logging into your NomaCare account
- Visiting our Track Order page
- Contacting our support team
Discreet Packaging
We understand that privacy is important. All orders are shipped in plain, unmarked packaging with no indication of contents. The sender name on the parcel appears as "NC Health" – there is no mention of NomaCare or the nature of the products inside.
Delivery Issues
Lost or Delayed Parcels
If your parcel hasn't arrived within the expected timeframe:
- Check your tracking information for updates
- Contact us at support@nomacare.co.za or WhatsApp +27 63 168 0223
- We'll work with the courier to locate your parcel or arrange a replacement
Failed Delivery Attempts
If the courier is unable to deliver your parcel, they will leave a notification card with instructions for collection or redelivery. Parcels are typically held at the local depot for 7 days before being returned to us.
Incorrect Address
Please ensure your delivery address is correct before completing your order. If you need to update your address after placing an order, contact us immediately. Once a parcel has been dispatched, we may not be able to change the delivery address.
Contact Us
For shipping enquiries, please contact us:
Email: support@nomacare.co.za
WhatsApp: +27 63 168 0223
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM SAST