Terms of Service

Terms for using the NomaCare store

By using this website or placing an order, you agree to these terms together with the policies linked from the store. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded under applicable South African law.

Products and health information

NomaCare products are supplied for their stated intended use and must be used exactly as described in the instructions included with the product. Screening products do not provide a final diagnosis. A reactive, invalid or uncertain result, symptoms, a recent exposure or an ongoing concern should be followed up with a qualified healthcare professional.

Website content is general information and is not a substitute for personalised medical advice, diagnosis or treatment.

Orders, pricing and availability

Prices are shown in South African rand unless stated otherwise. Delivery charges and the final order total are shown at checkout. We may correct an obvious pricing or product-information error before fulfilment and will contact you where it materially affects an accepted order. Orders remain subject to lawful payment verification and product availability.

Delivery

Delivery periods are estimates and can be affected by destination, courier operations and events outside our reasonable control. Please provide complete and accurate delivery details. See our Shipping & Delivery policy.

Returns and refunds

Eligibility depends on product condition, hygiene and safety considerations, the reason for return and applicable consumer law. See our Returns & Refunds policy.

Acceptable website use

You may not misuse the website, interfere with its security, introduce malicious code, attempt unauthorised access, scrape it in a way that disrupts service, or use its content unlawfully. Store content, branding and design remain protected by applicable intellectual-property law.

Liability

To the fullest extent permitted by law, NomaCare is not responsible for loss caused by misuse of a product, failure to follow supplied instructions, reliance on website information as personalised medical advice, or events outside our reasonable control. This clause does not limit liability or consumer rights that cannot lawfully be limited.

Privacy

Personal information is handled as described in our Privacy Policy. Please do not send unnecessary test results or sensitive health details through ordinary support channels.

Changes and governing law

We may update these terms prospectively by publishing a revised version. These terms are governed by the laws of South Africa, and disputes are subject to the competent South African courts or any applicable consumer dispute-resolution process.

Contact

Email support@nomacare.co.za for questions about these terms.

Last updated: 24 July 2026.